Summer 2001

Change has continued rapidly. Our modern and striking logo and colour scheme has been spreading throughout the Practice. The outside of the building has been repainted in keeping with our image, with new signs to match, making it much more distinctive. The new staff outfits, name badges and stationery add to the overall professional image we believe is so vital to a successful practice in the 21st Century. Our web site, which has proved immensely popular, has also been updated.

We are all particularly proud of our success in gaining our ‘Investor in People’, which was awarded by Cllr. Ian Eastwood the Mayor, in March. Everybody in the practice rose to the challenge, has given so much and tried so hard for this achievement. Our success in working as a team has really improved the care we always strive to give – hopefully you can tell the difference!

We would like to congratulate three of our nurses: Kerry, Lorna and Tracey for passing their professional dental nursing examinations. They all showed great determination and worked extremely hard to prepare for this difficult exam. Well done!

During the Easter period the downstairs ‘front’ surgery was completely refurbished with modern state of the art equipment. The dental chair with its associated instruments also has the amazing ability, at the push of a switch, to change from right to left-handed to accommodate different dentists. All who visited us at this busy time were pleased that the noises coming from the new surgery were not from some poor patient and the drills proved to be “Black and Decker” not dental drills!

We are delighted that Toby Hancock will be joining our team in August, as an additional full time dentist. We will therefore be taking on new patients. Toby qualified from Guys Hospital last summer and has since undertaken further hospital training, including advanced restorative procedures (crowns, bridges and complex white fillings) and oral surgery. He has also been working in a London general dental practice since qualification.

At the beginning of October the hygienists will all be changing to longer sessions. At present most of them see patients every 20 minutes. This allows them 5 minutes to clear up and write on the card and approximately 15 minutes with the patient, to give oral hygiene instruction and carry out any necessary scaling and polishing. They have found that many patients need more instruction and treatment than the time allows for. Changing to seeing patients every 30 minutes should allow 25 minutes with the patient instead of 15 as at present. There will be a commensurate increase in the cost, but we are sure that it will be worthwhile for the majority of patients. If anyone has a concern about these changes please speak to one of the receptionists who will arrange an opportunity for you to speak to your dentist.